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Walnut Creek CA 94596

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© 2019 DOMICO SOFTWARE   |   TERMS   |   PRIVACY

Contact Technical Support

CONTACT US​

 

TOLL FREE   (800) 688 - 6181

LOCAL          (510) 841 - 4155

FAX               (510) 644 - 3156

EMAIL           support@domico.com

SUPPORT HOURS

WEEKDAYS (NORMAL SUPPORT)

 

MONDAY - FRIDAY

8:00 AM - 5:00 PM PST

Phone, Email, Fax

WEEKENDS (LIMITED SUPPORT)

SATURDAY & SUNDAY

9:00 AM - 1:00 PM PST

Email Only

Our customers are top priority here at Domico Software and providing quality support is our goal. All support technicians are full-time, in-house, and professionally trained to provide the best possible service.

As a member of the Gold Class Warranty, support calls are guaranteed a call back within two hours and the calls are answered in the order received, but sometimes there are exceptions. 

 

The severity of the support request can determine the initial response time, especially if Domico is experiencing high call volume. Cases that are considered to be priority can include: unable to access software, assist with customer account while customer is waiting on site, or inability to Close Day are just a few examples. 

Support technicians may do some preliminary research before returning your call. Sometimes it is not possible to resolve a case during an initial call back, and may require additional research. Either way, your technician will clearly communicate with you how they plan to resolve the issue and what to expect. 

When contacting Domico Software support by phone, email, or fax -

please provide the following information:

1) Support/Site ID (####.##)

2) Your name

3) Call back number

4) Topic of issue

What is Limited Support?

Limited Support is provided on weekends and some holidays. We're typically able to support all requests and will consider the same priority rule of thumb for responding. It is best to EMAIL in support requests placed on days with Limited Support as that it is constantly monitored.

 

Voice messages are checked at the beginning but not guaranteed for the remaining hours. 

SUBMIT SUPPORT REQUEST ONLINE

Complete the request form on the right to email Domico Software Support. Requests submitted through here are received on the following days and times:

Monday-Friday
8:00 am to 5:00 pm PST

Saturday-Sunday
9:00 am to 1:00 pm PST
(emergency support requests are prioritized)

Please see holiday support days and times below.

** If the form is not working properly, please send your support requests directly to support@domico.com **

** Only support requests will be processed from this form. Domico Software Support plans apply. If you would like to contact us with a general inquiry, please email sales@domico.com **

 

2019 Limited Holiday Support Hours (Pacific Time)

Thursday 11/28/2019 - Thanksgiving

NO SUPPORT

Friday 11/29/2019 - Black Friday

Holiday Support (email only) 8a - 5p PST

Tuesday 12/24/19 - Christmas Eve
Holiday Support (email only) 9a - 1p PST

Wednesday 12/25/19 - Christmas Day
NO SUPPORT

Tuesday 12/31/19 - New Year's Eve
Limited Support (email and Voicemail only) 8a - 1p PST

Wednesday 01/01/2020 - New Year's Day
NO SUPPORT

Holiday support hours are subject to change.