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DOMICO
    
Great Ratings for our Client Support Technicians
 

At DOMICO, we pride ourselves on our customer service. We know that satisfied customers make us successful. From the moment our customers call in, to when their issue is resolved, we want to ensure that they are taken care of.

 

In order to evaluate our support operations, every customer who requests technical support receives an emailed survey. We believe that DOMICO is the sole software company in the storage industry to use this strategy to improve support operations. Check out the results from our latest surveys in the Noteworthy section below. 

 

DOMICO has attended two tradeshows in the past few months. Summaries of the tradeshows are in the Tradeshow Wrap-Up.

  

                       Client Support Technicians 

   

(From left to right: Mahlon Duke, Mark Witcher, John Dittmer, Tim Shores, Megan McClellan, and Jordan Smock)
DOMICO Client Support Technicians are hard at work helping our DOMICO customers with their computer and software issues. To evaluate our customer's satisfaction, we send out a simple survey requesting feedback on every call. 
Our customers’ opinions are taken very seriously. These ratings affect the evaluation of our technicians' performance. We want to ensure that our customers are completely satisfied. To guarantee our customers' satisfaction, an emailed survey is sent to our customers once their issues are resolved. As long as we have our customers' email address on file, an email will be sent. Thank you to all who have taken part in our surveys.

An average of 10 surveys are emailed to our customers on a daily basis. Based on our customers’ feedback on a scale of 1-3 (1 being poor and 3 being great), DOMICO support rates an average of 2.9 for 2009.  With these ratings, we know that our customers are satisfied with the help that they receive from our DOMICO Client Support Technicians. Our goal at DOMICO is to cultivate ongoing, productive relationships with our customers.

 

Here is some recent feedback that our Client Support Technicians have received:

  • "Jordan is awesome.  He gets a 3+ on everything.  He called me to get the details, decided on the best way to handle things, and completed the task exactly the way I wanted it to be."
  • "John was super helpful, very pleasant to deal with, and he really helped us out."
  • "Mark is AWESOME!! He has helped me before and is always so patient and supportive. He gets all 3's on the evaluation. Thanks again."
  • "Tim is always very helpful and it is greatly appreciated! Thanks again for the super customer service."
  • "Mahlon, thanks again for being so proficient in your ability to help us. :)"
  • "Megan deserves a 3 all across the board."

Because we value the surveys from our customers, we will have a random drawing for a $25 gift card for those who reply. The winner will receive a phone call and an announcement will be made in our next newsletter. For those who make a support call but do not receive an emailed survey, please email us at support@domico.com and provide us with your name, support number, and email address.

 
 
Tradeshow Wrap up 
Self Storage Association Fall Trade Show- September 10-11, 2009
By Angelica Chan, Marketing Coordinator.

The SSA held its annual Fall Trade Show in Las Vegas, NV at Caesar's Palace brand new conference rooms. The show had a great turnout given the current times. We met a lot of new prospects and saw many familiar faces. Thank you to everyone that stopped by our booth. Feel free to  email us at sales@domico.com so we can update you on the latest DOMICO technology. 

 
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Inside Self Storage  World Expo- October 7-8, 2009
By Rodney Vernon, VP of Business Development
ISS held their World Expo in a new town called National Harbor, in the outskirts of Washington D.C. The Expo was held in the brand new Gaylord National Resort & Convention Center. It's been a long time since ISS held a tradeshow on the East Coast. It was great to meet so many new people.  

 

Please Note:

Nov. 26-27: Our office will be closed in observance of Thanksgiving.

Emergency support will be available Nov. 27 via email at support@domico.com 8am-5pm PST.                                         

 

 
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